Mercado Refund Policy
At Mercado, we strive to provide you with a worry-free shopping experience. Our refund policies are designed to be clear and fair, ensuring you can shop with complete confidence.
Fast Refunds: We process your refund within 3 business days after receiving the returned product. In some cases, we may issue the refund immediately after you drop off the product so you can get your money back as quickly as possible.
Refund Conditions: To be eligible for a refund, the product must be in the same condition as when you received it, without signs of use, with all accessories, manuals, and tags, and in its original packaging.
Refund Process: Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed automatically and applied to your original payment method.
Exceptions: Some specific products may not be eligible for a refund. In those cases, we will help you coordinate with the seller to find an appropriate solution.
Partial Refunds: In certain situations, only partial refunds will be granted (if applicable), such as for products that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Processing Time: Depending on your payment method, the time it takes for your refund to reflect in your account may vary. We will provide you with all the necessary information to track the status of your refund.
